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	<title>Comments for Pegasus NLP Blog</title>
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	<link>http://pegasusnlpblog.com</link>
	<description>NLP for people who like to think for themselves!</description>
	<lastBuildDate>Thu, 09 Feb 2012 19:12:42 +0000</lastBuildDate>
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		<title>Comment on NLP &amp; Rapport – real or contrived? by Reg</title>
		<link>http://pegasusnlpblog.com/nlp-rapport-real-or-contrived/comment-page-1#comment-2107</link>
		<dc:creator>Reg</dc:creator>
		<pubDate>Thu, 09 Feb 2012 19:12:42 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1475#comment-2107</guid>
		<description>I agree - but to expect to be able to get along with and get into rapport with everyone is setting ourselves a very high goal.

Sometimes, in life, it&#039;s wise to accept that we will not be able to like - or to be liked by - everyone.</description>
		<content:encoded><![CDATA[<p>I agree &#8211; but to expect to be able to get along with and get into rapport with everyone is setting ourselves a very high goal.</p>
<p>Sometimes, in life, it&#8217;s wise to accept that we will not be able to like &#8211; or to be liked by &#8211; everyone.</p>
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		<title>Comment on NLP &amp; Rapport – real or contrived? by ferrreira</title>
		<link>http://pegasusnlpblog.com/nlp-rapport-real-or-contrived/comment-page-1#comment-2106</link>
		<dc:creator>ferrreira</dc:creator>
		<pubDate>Thu, 09 Feb 2012 18:23:27 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1475#comment-2106</guid>
		<description>Parabens pelo,  &quot; Rapport -  maneira mais simples&quot; . Que pena  não ser possivel aplicar com todas as pessoas, principalmente em razão de suas  ideias negativas.

Obrigado pelas dicas.



Abraços !

Google translate: 

Congratulations for &quot;Rapport - the simplest way.&quot; What a pity not be possible to apply to everyone, mainly because of their negative thoughts.  Thanks for the tips.</description>
		<content:encoded><![CDATA[<p>Parabens pelo,  &#8221; Rapport &#8211;  maneira mais simples&#8221; . Que pena  não ser possivel aplicar com todas as pessoas, principalmente em razão de suas  ideias negativas.</p>
<p>Obrigado pelas dicas.</p>
<p>Abraços !</p>
<p>Google translate: </p>
<p>Congratulations for &#8220;Rapport &#8211; the simplest way.&#8221; What a pity not be possible to apply to everyone, mainly because of their negative thoughts.  Thanks for the tips.</p>
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		<title>Comment on ‘Customer service’ for non-paying customers? by Karen Joergensen</title>
		<link>http://pegasusnlpblog.com/customer-service-2/comment-page-1#comment-2066</link>
		<dc:creator>Karen Joergensen</dc:creator>
		<pubDate>Fri, 03 Feb 2012 22:12:59 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1458#comment-2066</guid>
		<description>Thnx Reg - for your comment :-) I enjoyed it. AND I know very well which choice/attitude, I give to my job! I&#039;m only human ;-) so there are days, where my motivation are lower. Some days I find it very hard that I can&#039;t communicate precise and accurate with the parents, (as some of them barely speaks Danish) about their children. But most days are great - especially when I begin the day with the thought: &quot;I sense it&#039;s gonna be a good day!&quot; 
Take care -
 Karen</description>
		<content:encoded><![CDATA[<p>Thnx Reg &#8211; for your comment <img src='http://pegasusnlpblog.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' />  I enjoyed it. AND I know very well which choice/attitude, I give to my job! I&#8217;m only human <img src='http://pegasusnlpblog.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' />  so there are days, where my motivation are lower. Some days I find it very hard that I can&#8217;t communicate precise and accurate with the parents, (as some of them barely speaks Danish) about their children. But most days are great &#8211; especially when I begin the day with the thought: &#8220;I sense it&#8217;s gonna be a good day!&#8221;<br />
Take care -<br />
 Karen</p>
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		<title>Comment on ‘Customer service’ for non-paying customers? by Reg</title>
		<link>http://pegasusnlpblog.com/customer-service-2/comment-page-1#comment-2037</link>
		<dc:creator>Reg</dc:creator>
		<pubDate>Tue, 31 Jan 2012 17:56:59 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1458#comment-2037</guid>
		<description>Hi Margaret

it&#039;s always been my attitude, too. Yonks ago, in the days when they had bus conductors, I spent about a year working as a London Transport bus conductor.

The general &#039;work ethic&#039; was errrr... poor. Very poor.

I didn&#039;t care - I&#039;d just arrived in London - after ditching a very boring career-in-the-making as an accountant - and loved the fun, excitement, people-focussed aspect, and varied hours of working on the buses. 

The customers benefited because they enjoyed my enjoyment. 

I discovered that you make your own karma: &#039;you get back what you put out&#039;, at quite a young age.

So a big thanks to all those thousands of people I met on My Bus each week back in the late 60&#039;s (Routes 65, 71, 213, 218, 219)

:-)

Reg</description>
		<content:encoded><![CDATA[<p>Hi Margaret</p>
<p>it&#8217;s always been my attitude, too. Yonks ago, in the days when they had bus conductors, I spent about a year working as a London Transport bus conductor.</p>
<p>The general &#8216;work ethic&#8217; was errrr&#8230; poor. Very poor.</p>
<p>I didn&#8217;t care &#8211; I&#8217;d just arrived in London &#8211; after ditching a very boring career-in-the-making as an accountant &#8211; and loved the fun, excitement, people-focussed aspect, and varied hours of working on the buses. </p>
<p>The customers benefited because they enjoyed my enjoyment. </p>
<p>I discovered that you make your own karma: &#8216;you get back what you put out&#8217;, at quite a young age.</p>
<p>So a big thanks to all those thousands of people I met on My Bus each week back in the late 60&#8242;s (Routes 65, 71, 213, 218, 219)</p>
<p> <img src='http://pegasusnlpblog.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
<p>Reg</p>
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		<title>Comment on ‘Customer service’ for non-paying customers? by Margaret Johnson</title>
		<link>http://pegasusnlpblog.com/customer-service-2/comment-page-1#comment-2030</link>
		<dc:creator>Margaret Johnson</dc:creator>
		<pubDate>Tue, 31 Jan 2012 00:33:56 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1458#comment-2030</guid>
		<description>I worked in retail for several years then later in the parks department in my home town. My attitude of service was carried over to the later job. In retail my job was to present the goods in display and to find the customer what they wanted and needed. 

Some of my colleagues in the parks department were really keen on their jobs and some not so keen. The not so keen could not understand those who worked hard and enjoyed it. They worked for The Council and watched the clock, the ones who enjoyed it worked for the pleasure it gave them and others. When I was asked what it was like working for the council my reply was I don&#039;t work for the council, I work for the people of Sheffield. 

Making the parks beautiful for the people who visit may seem a low sort of job, low paid certainly, but in public service you can make someones day by naming a plant, giving a smile, lending an ear.  

In fact everyone in public service works for the people, the body they work within just administers the service that is paid for by the people.</description>
		<content:encoded><![CDATA[<p>I worked in retail for several years then later in the parks department in my home town. My attitude of service was carried over to the later job. In retail my job was to present the goods in display and to find the customer what they wanted and needed. </p>
<p>Some of my colleagues in the parks department were really keen on their jobs and some not so keen. The not so keen could not understand those who worked hard and enjoyed it. They worked for The Council and watched the clock, the ones who enjoyed it worked for the pleasure it gave them and others. When I was asked what it was like working for the council my reply was I don&#8217;t work for the council, I work for the people of Sheffield. </p>
<p>Making the parks beautiful for the people who visit may seem a low sort of job, low paid certainly, but in public service you can make someones day by naming a plant, giving a smile, lending an ear.  </p>
<p>In fact everyone in public service works for the people, the body they work within just administers the service that is paid for by the people.</p>
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		<title>Comment on Great customer service pays dividends by Reg</title>
		<link>http://pegasusnlpblog.com/thatcustomer-service-difference/comment-page-1#comment-2021</link>
		<dc:creator>Reg</dc:creator>
		<pubDate>Sun, 29 Jan 2012 10:02:34 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1440#comment-2021</guid>
		<description>Hi Karen:

If you already use Twitter you simply add @pegasusnlp to your list of &#039;Following&#039;

And if you don&#039;t use Twitter you will find an article expanding on the previous week&#039;s Twitters/Tweets(!) on this blog.

Be sure to either use the RSS feed or sign up for email alerts - see the sign-up box in the top right hand of this page

Reg</description>
		<content:encoded><![CDATA[<p>Hi Karen:</p>
<p>If you already use Twitter you simply add @pegasusnlp to your list of &#8216;Following&#8217;</p>
<p>And if you don&#8217;t use Twitter you will find an article expanding on the previous week&#8217;s Twitters/Tweets(!) on this blog.</p>
<p>Be sure to either use the RSS feed or sign up for email alerts &#8211; see the sign-up box in the top right hand of this page</p>
<p>Reg</p>
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		<title>Comment on Dealing with Difficult People (1) by Karen Joergensen</title>
		<link>http://pegasusnlpblog.com/dealing-with-difficult-people-1/comment-page-1#comment-2020</link>
		<dc:creator>Karen Joergensen</dc:creator>
		<pubDate>Sun, 29 Jan 2012 09:30:49 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1416#comment-2020</guid>
		<description>Do I have to register on twitter to read the follow-ups, or can I read them here?</description>
		<content:encoded><![CDATA[<p>Do I have to register on twitter to read the follow-ups, or can I read them here?</p>
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		<title>Comment on Great customer service pays dividends by Karen Joergensen</title>
		<link>http://pegasusnlpblog.com/thatcustomer-service-difference/comment-page-1#comment-2019</link>
		<dc:creator>Karen Joergensen</dc:creator>
		<pubDate>Sun, 29 Jan 2012 09:13:40 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1440#comment-2019</guid>
		<description>Hi.
Very interesting - and I agree with you! :-) What I come to think of is, when working in a public daycare institution, can I/we use the same common denominator? Or is it a different area, that calls for other demoninators? 
Greetings from Karen</description>
		<content:encoded><![CDATA[<p>Hi.<br />
Very interesting &#8211; and I agree with you! <img src='http://pegasusnlpblog.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' />  What I come to think of is, when working in a public daycare institution, can I/we use the same common denominator? Or is it a different area, that calls for other demoninators?<br />
Greetings from Karen</p>
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		<title>Comment on The Bathroom Tap and Anger by Reg</title>
		<link>http://pegasusnlpblog.com/taps-and-anger/comment-page-1#comment-2002</link>
		<dc:creator>Reg</dc:creator>
		<pubDate>Thu, 26 Jan 2012 16:15:36 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1409#comment-2002</guid>
		<description>Hi Alice

Anger, to me, can be like the final retreat point - the &#039;thus far and no further&#039; point. 

It can motivate us to take action to put the situation or the world right. If we have the skills to use it rather than be a victim of it.

Few young people of 7 or 9 are likely to have these skills - they are still functioning at a highly Kinaesthetic level, in which they are driven by their emotions

It&#039;s quite possible that conversational questions, from an adult with whom they are in rapport, can be an opportunity for them to discover and develop by themselves the skill of being able to redirect the inclination to be angry into a constructive direction.

Worth giving it a go, perhaps

Reg</description>
		<content:encoded><![CDATA[<p>Hi Alice</p>
<p>Anger, to me, can be like the final retreat point &#8211; the &#8216;thus far and no further&#8217; point. </p>
<p>It can motivate us to take action to put the situation or the world right. If we have the skills to use it rather than be a victim of it.</p>
<p>Few young people of 7 or 9 are likely to have these skills &#8211; they are still functioning at a highly Kinaesthetic level, in which they are driven by their emotions</p>
<p>It&#8217;s quite possible that conversational questions, from an adult with whom they are in rapport, can be an opportunity for them to discover and develop by themselves the skill of being able to redirect the inclination to be angry into a constructive direction.</p>
<p>Worth giving it a go, perhaps</p>
<p>Reg</p>
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		<title>Comment on The Bathroom Tap and Anger by Alice</title>
		<link>http://pegasusnlpblog.com/taps-and-anger/comment-page-1#comment-2001</link>
		<dc:creator>Alice</dc:creator>
		<pubDate>Thu, 26 Jan 2012 14:16:15 +0000</pubDate>
		<guid isPermaLink="false">http://pegasusnlpblog.com/?p=1409#comment-2001</guid>
		<description>Hi Reg
Just read your blog entry again.  I think said child is now able to get angry then take himself off to cool down without risking getting suspended from school. Funnily enough, once he realised quite how much trouble he was in, he said he would stop throwing things, however cross he got. 

He still maintains the possibility of getting so angry he cannot control himself, and I haven&#039;t worked out whether that is a confidence issue or not. 
I remember as a child getting so cross about the burning injustice of other people&#039;s behaviour and how unfair it all was. Funnily enough, I remember the feeling but few incidents.  I do remember at I threw a welly out of the classroom and it went through a window!  I felt awful!  After a while I just let people&#039;s behaviour wash over me more, but I am not sure when, and if it is still that sense of injustice that can lead to my feeling miserable about lack of control at work, with dictats from above that simply mean you don&#039;t have enough time to do the job properly, rather than adding anything. 

Like having to do pointless training days. 

With trying to sort out my road rage, usually bicycle rage, I usually think it has worked, doing a swish or something, but then there is another situation that I react badly to.  I am finding it difficult to generalise, so I must be swishing the wrong thing, or not getting at the underlying beliefs.  The swishes thus far have just mopped up after, which is no good for next time.

So, does this help the 9 year old?  Perhaps talking about what does it for me might help him think about what does it for him.  The language of exploring his feelings is not really there yet.  
Now I have to help the 7 year old to stop getting herself into grumps - I can see her developing ongoing problems with mood unless she has the skills to choose to do something else.

Children are funny!</description>
		<content:encoded><![CDATA[<p>Hi Reg<br />
Just read your blog entry again.  I think said child is now able to get angry then take himself off to cool down without risking getting suspended from school. Funnily enough, once he realised quite how much trouble he was in, he said he would stop throwing things, however cross he got. </p>
<p>He still maintains the possibility of getting so angry he cannot control himself, and I haven&#8217;t worked out whether that is a confidence issue or not.<br />
I remember as a child getting so cross about the burning injustice of other people&#8217;s behaviour and how unfair it all was. Funnily enough, I remember the feeling but few incidents.  I do remember at I threw a welly out of the classroom and it went through a window!  I felt awful!  After a while I just let people&#8217;s behaviour wash over me more, but I am not sure when, and if it is still that sense of injustice that can lead to my feeling miserable about lack of control at work, with dictats from above that simply mean you don&#8217;t have enough time to do the job properly, rather than adding anything. </p>
<p>Like having to do pointless training days. </p>
<p>With trying to sort out my road rage, usually bicycle rage, I usually think it has worked, doing a swish or something, but then there is another situation that I react badly to.  I am finding it difficult to generalise, so I must be swishing the wrong thing, or not getting at the underlying beliefs.  The swishes thus far have just mopped up after, which is no good for next time.</p>
<p>So, does this help the 9 year old?  Perhaps talking about what does it for me might help him think about what does it for him.  The language of exploring his feelings is not really there yet.<br />
Now I have to help the 7 year old to stop getting herself into grumps &#8211; I can see her developing ongoing problems with mood unless she has the skills to choose to do something else.</p>
<p>Children are funny!</p>
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