Top of the Pegasus NLP anger poll, in which people can vote on their ‘favourite’ negative anchors has always been “being spoken to in a patronising manner”.
Current score for this is 517 which is way ahead of being tailgated while driving (193), automated telephone switchboards (192). And queue jumping, many people’s pet hate, gets a mere 122.
This illustrates the importance which we attach to being respected. Being spoken to in a patronising manner impacts us at the Identity level of the NLP Neuro-Logical Levels or Personality Map. The other buttons mentioned above simply transgress our standards – our beliefs about how things should be - and so come in at the next level below Identity which is Beliefs & Values.
Incidentally, for those who haven’t come across the Logical Levels, first developed by Robert Dilts, it’s a model with which we can identify what makes people tick. With it we can identify, for example, which level of their personality a person is talking about and therefore how best to respond to them.
From the top down the levels are:
- Mission and Vision: the big picture for our life, where we’re going with it, who fits into it, etc
- Identity: our self-image and how we interpret events around us in terms of this
- Beliefs & Values: includes beliefs about what is possible or impossible, what should or should not happen, and the values or feelings which we want to have more of and less of our lives
- Capabilities & Skills: how we think, the skills we learn and our innate abilities
- Behaviours: how we act
- Environment: how we interact with our surroundings and with other people.
By the way, this is a very brief thumbnail sketch of what is arguably one of the most important and valuable NLP models.
So next time your buttons get pressed - next time you feel wound up or put down - check which of the upper two levels, Identity or Beliefs & Values, is being impacted. It may not reduce the impact of the event but it will give you insight into the intensity of your mood change; Anything which implies that we aren’t being respected as equals will always evoke a very strong reaction.